Terms and Conditions

Last updated: October 2026

1. Who provides the service

• Owner: Comercio Social Digital, S.L.
• Tax ID (NIF): B86597390
• Registered address: C/ Rufino González, 14, 28037 Madrid (Spain)
• Email: info@aibrenda.co
• Website: https://aibrenda.co

2. What you are buying

With aiBrenda you buy conversation time with Brenda, an artificial intelligence companion, by voice or in writing. It is a digital entertainment service. It does not include physical products or home delivery, so we do not need your postal address.

3. How we measure and charge for the service: Introducing "tokens"

• Tokens are the units artificial intelligence providers use to measure the work they do. Every time you talk or write and Brenda replies, tokens are used.
• We call tokens Brendys. One Brendy equals one token.
• There are voice tokens (Brendys) (TALK mode) and chat tokens (Brendys) (WRITE mode). Talking usually uses more tokens than writing.
• To make things easier, we also show your Brendys as an approximate amount of usage time. This equivalence is calculated using the formulas set by our artificial intelligence providers (for example, Google Gemini, OpenAI ChatGPT or ElevenLabs).
• Please note that the time figure is only an approximation. What you actually spend depends on how long you talk, how long the replies are, the pauses, whether you talk more or write more, and other factors we cannot control).
• Providers may change their formulas and prices at any time.Providers may change their calculations and prices at any time. If that happens, we may have to our prices, and we will show this in the app. But, don't worry: any Brendys you already have will not lose value: you keep the same amount until you use them.

4. Available plans

• Free account: when you install the app from Google Play you get a free account, with no expiry date, with a limited amount of voice Brendys and a limited amount of chat Brendys that you can use each month free of charge. If we ever change the number of free Brendys we give the free account, or ever withdraw this option, we will let you know in advance.
• Top-up: a one-off payment that lets you add more Brendys to your account without taking out a subscription. You can top up whenever you like, but be careful! Only do it when you really need more time.
• Top-up Brendys you have not used are carried over from month to month. They only expire after 24 months without use. For example, if you bought 50 top-up Brendys on the 26th of the month and your subscription plan renews with 200 Brendys, you will have 250 Brendys at the start of the next period.
• Basic, Superior and Advanced subscriptions: three recurring paid plans. Each one includes more Brendys than the one before, at a lower price per Brendy. You can see the current prices by tapping “My info” and then “More Time”.
• Before you buy, the app and Google Play will show you the final price (including taxes), the Brendys included and, for subscriptions, how often they renew.
• Important note: subscription Brendys renew every month, on the same date you subscribed, but they are not added to any you did not use in the previous period. For example, if you had 50 Brendys left on your 200-Brendy monthly subscription plan, you will have 200 Brendys when the new period begins.

5. How to pay: through Google Play

All payments are made through Google Play, which charges you and handles your payment details under its own terms. If you need to check them, follow this link: Google Play Terms of Service.

aiBrenda does not ask for or keep any bank details: no accounts, no credit or debit cards, and no other electronic means of payment. Google Play will send you a receipt for each purchase and will tell us how many Brendys to add to your account.

6. Renewing and cancelling subscriptions

• Subscriptions renew automatically at the end of each period unless you cancel them.
• You can cancel at any time in Google Play: open the Google Play app, tap your profile picture and go to “Payments & subscriptions” > “Subscriptions”.
• If you cancel, you keep your plan until the end of the period you have already paid for.

7. Price changes

If we change the price of a subscription, we will let you know in advance through Google Play or the app. If you do not agree, you can cancel before the new price applies.

8. Right of withdrawal and refunds

As a consumer, you generally have 14 days to withdraw from (cancel) an online purchase. However, Brendys are digital content delivered to you immediately. So, when you confirm the purchase in Google Play, you expressly agree to receive the Brendys straight away and acknowledge that, by doing so, you lose your right of withdrawal (Article 103 of the Spanish General Law for the Protection of Consumers and Users).

Refunds are handled under Google Play’s policies. If you have any problem with a purchase, please also email us at support@aibrenda.co and we will help.

9. What the service does not include

• aiBrenda is entertainment. It does not offer medical, legal, financial, tax or psychological advice. If you talk about these subjects, Brenda will recommend that you consult a professional.
• Think of Brenda as a helpful neighbour or a friendly pal. They sometimes come up with funny and interesting things, but they are not experts to consult about anything important.
• Brenda’s replies are generated by artificial intelligence from external providers and may contain errors. We cannot guarantee any particular result.
• It is not an emergency service. If you need one, please call 999 or 112.

10. Service availability

We try to keep aiBrenda available at all times, but there may be interruptions due to maintenance, technical faults, problems with our providers (internet, servers or artificial intelligence services) or even legal reasons. We are not liable for interruptions beyond our control.

11. Closing your account

• You can delete your account at any time by tapping the white account button (shown at the top with your nickname) and then the red link at the bottom of that window that says “I want to delete my account and erase personal data”. Or, if you prefer, by emailing support@aibrenda.co.
• If you have tapped your nickname and cannot see the red link, the on-screen keyboard is probably covering it. Close the keyboard and you will see it behind.
• When you delete your account you lose any Brendys you have not used. So we recommend using them up before your subscription plan’s next cycle (if you have one).
• Important: deleting your account or uninstalling the app does not cancel your subscription in Google Play. You need to cancel it there yourself, as explained in section 6.
• Remember that we may suspend or close accounts that breach the Legal Notice or these terms.

12. Customer service and complaints

For any question, complaint or claim, email us at support@aibrenda.co. We will reply as soon as possible. You can also contact the consumer protection bodies in your region or country.

13. Governing law

These terms are governed by Spanish law.